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Management is sneaky and will lie straight to your face. If they want to bring in a relative or a friend they will let an existing employee go to make room for their family member or friend. Workload is ridiculous, pay is not competitive, no chance for advancement regardless your qualifications unless you know someone or are related to the right people. I had 580 claims to manage which was almost three times the industry - more. If you call out or take vacation time, your team is already overwhelmed and can't cover your work so you come back to a nightmare, almost feeling punished for taking time off at all. But that's how you have to work to stay sane. I don't have time, so you'll have to wait another week to get paid.' Just felt wrong. I'm an empath, and I wasn't happy with what I was doing.

If you get emotionally involved at all, its soul crushing. It creates a culture of only seeing the clients as numbers. Otherwise they are off work and have no income. If you have any empathy for the clients, you don't want to let them down as they're relying on you to process their claims timely. But in doing so you end up falling behind and it becomes a performance issue. They tell you to 'just clock out' at the end of your normal day. By the time I left, I was so overwhelmed that I was putting in 12 hour days, 7 days a week. Making things worse and perpetuating the cycle. This creates a workplace of mostly new employees who don't know what their doing. The turnover is insane because most people can't or won't put up with the job for long. Which sounds great, but you'll have to work long hours to keep on top of your caseload. You'll be salaried unless you're in the call center. The job is very monotonous for the most part so once you get the hang of how to process a claim, they're all very similar.

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